1. Payment/Issuance of Official Receipt (Internal)
| Office or Division: | CASHIER OFFICE |
| Classification: | Complex |
| Type of Transaction: | Government-to-Citizen (G2C), Government-to-Businesses (G2B), Government-to-Government (G2G) |
| Who may avail: | All undergraduate, Graduate Students, Government Offices, Non-Government Offices and other Clients. |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| 1. Payment Checklist 2. Application for Request of Transcript of Records, CAV, Certificates, Honorable Dismissal, Diploma & Others 3. Issuance of Bid Documents 4. Statement of Account/Request slip/Billings/Order Slip/Remittance Slip 5. Letter Request | Office of the University Cashier Office of the University Registrar Procurement Office Auxiliary Services and Income Generating Project Office Guidance Office |
HOW TO AVAIL THE SERVICE
| No. | CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1 | • Fill out Payment checklist available at the windows • Present the checklist to the staff on the window • Present Documents necessary for the transaction | 1.1 For Tuition and other School Fees: Get the completely filled up checklist 1.2 For other payments: Get Application/ Order Slip /Billings/ Statement of Account/ Request Slip/Letter Request | Tuition Fees: Undergra duate PhP120. 00 /unit Masteral PhP350 .00/ unit (new students ) PhP250 .00(old students ) Miscellan eous fees: Undergra duate- PhP1,453. 00 Gradua te School- PhP1,223. 00 | 1 minute | Administrative Assistant II /Administrativ e Aide |
| 2 | Pay the Amount | Count the Money, Print and Issue the Official Receipt | None | 1 minute | Administrative Assistant II /Administrativ e Aide |
| 3 | Receive the Official Receipt/Change | Administrative Assistant II /Administrativ e Aide | |||
| TOTAL | 2 minutes |
2. Releasing of Checks/Cash (Internal & External)
| Office or Division: | CASHIER OFFICE |
| Classification: | Complex |
| Type of Transaction: | Government-to-Citizen (G2C), Government-to-Businesses (G2B), Government-to-Government (G2G) |
| Who may avail: | All undergraduate, Graduate Students, Government Offices, Non-Government Offices and other Clients. |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| Valid ID | Any Government Offices, Agency you are connected |
HOW TO AVAIL THE SERVICE
| No. | CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1 | Inform the Client/ Payee thru messenger/ email/ text/Call if he/she has receivable/s from the agency. | None | 2 minutes. | Administrative Aide | |
| 2 | Approach the staff at the office ● Present Valid ID for faculty /staff and students ● Present one (1) valid ID for Supplier | Require Clients to sign the voucher at the receive payment box, Enter the check number and date of issue in space provided | None | 3 minutes. | Administrative Officer V/ Administrative Officer II/ Administrative Assistant II /Administrative Aide |
| 3 | Issues Official receipts (for Supplier, Remittances and Billings) | Receives the Official Receipt and release the checks | None | 3 minutes | Administrative Assistant II /Administrativ e Aide |
| 4 | Receive checks/cash | Receives the Official Receipt and release the checks | None | Administrative Officer V/ Administrative Officer II/ Administrative Assistant II /Administrative Aide | |
| TOTAL | 8 minutes |
3. Releasing of Midterm Exam Admission Slip (Internal)
For students taking examination purpose and balances
| Office or Division: | CASHIER OFFICE |
| Classification: | Simple, Complex, or Highly Technical |
| Type of Transaction: | Government-to-Citizens (G2C) |
| Who may avail: | All undergraduate, Graduate Students, Government Offices, Non-Government Offices and other Clients. |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| Payment Checklist | Office of the University Cashier |
HOW TO AVAIL OF THE SERVICE
| No. | CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1 | Pay the Amount | 2.1 Count the Money, Print and Issue the Official Receipt | None | 30 minutes | Teller/Administrative Aide |
| 2 | Receive the Official Receipt/Change | ||||
| TOTAL | 30 minutes |
4. Signing of Student Clearance (Internal)
| Office or Division: | CASHIER OFFICE |
| Classification: | Complex |
| Type of Transaction: | Government-to-Citizens (G2C) |
| Who may avail: | All undergraduate, Graduate Students |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| Clearance | Office of the College Deans |
HOW TO AVAIL OF THE SERVICE
| No. | CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1 | Pay the Amount | 1.1 Check student ledger for possible balance in the University Information System. 1.2 Ask payment for students with balance | None | 1 minute | Administrative Assistant II/ Administrative Aide |
| 2 | Pays the amount | 1.3 Process payment and issue official receipts and Sign the Students Clearance | Amount of back accounts if there is any | 1 minute | Administrative Assistant II/ Administrative Aide |
| 3 | Receive the duly signed Student Clearance | Administrative Assistant II/ Administrative Aide | |||
| TOTAL | 30 minutes |
FEEDBACK AND COMPALINTS MECHANISM
| How to send feedback | Fill out the Client’s Feedback form found at the windows of the University Cashier’s Office |
| How feedback is processed | Client’s Feedback forms are retrieved |
| How to file a complaint | Inform our Head of Office |
| How complaints are processed | The Head of Office confers with the complainant |
| Contact Information of CCB, PCC, ARTA |
Cashier Office Organizational Structure
