1. PUBLICATION OF INFORMATION MATERIAL

This serves as a guide in the processing for the publication of Information materials (e.g., Brochures, Tarpaulins, and other promotional materials etc.)

Office or Division:	Integrated Multimedia and Communications Office
Classification:	Complex
Type of Transaction:	Government-to-Citizens (G2C), Government-to-Government(G2G)
Who may avail:	All Personnel, Government-Private Agencies, and Institutions

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. Media Request form (1 Copy) 2. Information Material Approval Form (1 Copy)	Integrated Multimedia and Communications Office

CLIENT STEPS	AGENCY ACTIONS	FEES TO PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Make an initial inquiry with IMCO to gather information on publication requirements, guidelines, and procedures.	1. Provide guidelines, templates, and requirements for the publication request.	None	5 Minutes	IMCO Staff IMCO Director
2. Return to IMCO’s office for processing and release of document.	2. Receive the filled-out forms and documents.   2.1 Process the Information Material publication request, including layout, content review, and publication.	None	2 days, 5 Minutes	IMCO Staff IMCO Director
TOTAL		None	2 days, 10 minutes

2. PUBLICATION OF CONTENT ON WEBSITE

This serves as guidelines in the processing of the Publication of Content on the Website. Clients requesting the publication of official content on the agency’s website can submit their requests to the Integrated Multimedia and Communications Office. It is highly recommended that all pertinent documents, including draft content, images, and supporting materials, be completely secured and submitted to facilitate the timely processing of the request.

Office or Division:	Integrated Multimedia and Communications Office
Classification:	Complex
Type of Transaction:	Government-to-Citizens (G2C), Government-to-Government(G2G)
Who may avail:	All Personnel, Government-Private Agencies, and Institutions

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. Media Request form (1 Copy) 2. Information Material Approval Form (1 Copy)	Integrated Multimedia and Communications Office

CLIENT STEPS	AGENCY ACTIONS	FEES TO PAID	PROCESSING TIME	PERSON RESPONSIBLE
3. Make an initial inquiry with IMCO regarding the availability of media coverage services and submission guidelines.	1.1 Provide the client with media coverage request guidelines and submission requirements. Confirm initial availability of media coverage services and staff.	None	5 Minutes	IMCO Staff IMCO Director
4. Submit a formal request for media coverage with the media request form at least 3 days before the scheduled event. Attach supporting documents such as invitations, program layout, and background information.	2.1 Approve the media coverage request if it is compliant with the guidelines and resources available. Assign media personnel for coverage. Inform the client of the approval status and assigned media team.   2.2 Conduct photo and video documentation and other media coverage activities, including draft article for the event.   2.3 Prepare media outputs (e.g., photos, videos, and articles) for publication	None	1 day, 30 Minutes	IMCO Digital and Print Media Personnel
5. Review the draft article and provide feedback or request minor revisions.	3.4 Provide the draft article to the client for review and feedback    3.5 Publish the approved media content through the official communication channels (website and other social media platforms).	None	10 minutes	IMCO Digital and Print Media Personnel
TOTAL		None	1 days, 45 minutes

3. MEDIA COVERAGE

This serves as guidelines in the processing of Media Coverage. Clients who wish to request media coverage for official events, programs, or activities can submit their requests to the Integrated Multimedia and Communications Office. It is highly recommended that all necessary details, including event information, program flow, and other pertinent documents, be completely prepared to facilitate the timely arrangement of media coverage services.

Office or Division:	Integrated Multimedia and Communications Office
Classification:	Complex
Type of Transaction:	Government-to-Citizens (G2C), Government-to-Government(G2G)
Who may avail:	All Personnel, Government-Private Agencies, and Institutions

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. Media Request form (1 Copy)	Integrated Multimedia and Communications Office

CLIENT STEPS	AGENCY ACTIONS	FEES TO PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Make an initial inquiry with IMCO regarding the guidelines, content requirements, and process for website publication.	1. Provide the client with the list of guidelines, content templates, and submission requirements.	None	5 Minutes	IMCO Staff IMCO Director
2. Complete and submit the required forms to request the publication of content on the website.	2. Receive the filled-out forms and documents.   2.1 Ensure timely response to all service requests, encompassing content review, client approval, and website publication.	None	1 day, 5 Minutes	IMCO Staff IMCO Director
TOTAL		None	1 days, 10 minutes

4. DISSEMINATION OF PUBLIC INFORMATION

This serves as guidelines in the processing of Dissemination of Public Information. Clients may request the dissemination of important public information such as announcements, advisories, or notices through the official communication channels. It is highly recommended that all pertinent information and supporting documents be submitted completely to ensure the timely and accurate distribution of information to the target audience.

Office or Division:	Integrated Multimedia and Communications Office
Classification:	Complex
Type of Transaction:	Government-to-Citizens (G2C), Government-to-Government(G2G)
Who may avail:	All Personnel, Government-Private Agencies, and Institutions

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. Media Request form (1 Copy) 2. Information Material Approval Form (1 Copy)	Integrated Multimedia and Communications Office

CLIENT STEPS	AGENCY ACTIONS	FEES TO PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Make an initial inquiry with IMCO regarding the dissemination process, guidelines, and available communication platforms.	1.1 Provide dissemination guidelines and submission requirements.   1.2 Review the submitted content for accuracy and assess the relevance of the information and the appropriateness of the selected dissemination channels.   1.3 Secure approval for the dissemination request from the authorized official.   1.4 Format the content according to the standards of the selected dissemination channels. Develop necessary graphics, layouts, or digital materials   1.5 Disseminate the approved public information through the agreed platforms (e.g., website and/or other social media platforms)	None	55 Minutes	IMCO Staff IMCO Director
2. Provide feedback on the dissemination process	2.1 Provide the client with proof of dissemination. Address any issues or concerns raised by the client or the public.	None	1 hour	IMCO Staff IMCO Director
TOTAL		None	1 hour, 55 minutes

5. GRAPHIC DESIGN

This serves as guidelines in the processing of Graphic Design services. Clients who require visual materials such as posters, banners, infographics, or promotional materials for official events, programs, or information campaigns may request graphic design services from the Integrated Multimedia and Communications Office. It is highly recommended that all necessary information, including content details, design preferences, and supporting materials, be submitted completely to ensure the timely creation of quality graphic designs.

Office or Division:	Integrated Multimedia and Communications Office
Classification:	Complex
Type of Transaction:	Government-to-Citizens (G2C), Government-to-Government(G2G)
Who may avail:	All Personnel, Government-Private Agencies, and Institutions

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. Media Request form (1 Copy) 2. Information Material Approval Form (1 Copy)	Integrated Multimedia and Communications Office

CLIENT STEPS	AGENCY ACTIONS	FEES TO PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Make an initial inquiry with IMCO regarding the availability of graphic design services and submission requirements.	1.1 Provide guidelines, templates, and submission requirements for graphic design services.   1.2 Review the submitted request and supporting documents. Assess if the request aligns with the agency’s branding guidelines and communication policies.   1.3 Develop initial design concepts based on the request and submit the design draft to the client for feedback and approval.	None	1 day, 10 minutes	IMCO Staff IMCO Director
2. Review the design draft, provide feedback or request revisions, and approve the design if no further revisions are needed.	2.1 Incorporate feedback, make the necessary revisions, and submit the revised design to the client for final approval.   2.2 Provide the final design to the client in the requested format (digital, print-ready, etc.).	None	1 hour, 10 minutes	IMCO Staff IMCO Director
TOTAL		None	1 day, 1 hour, 20 minutes

6. VIDEO EDIT

This serves as guidelines in the processing of Video Editing services. Clients who require video editing services for official events, information campaigns, or promotional materials may submit their requests to the Integrated Multimedia and Communications Office. It is highly recommended that all necessary details, including raw video footage, scripts, and supporting materials, be submitted completely to facilitate the timely creation of quality video outputs.

Office or Division:	Integrated Multimedia and Communications Office
Classification:	Technical
Type of Transaction:	Government-to-Citizens (G2C), Government-to-Government(G2G)
Who may avail:	All Personnel, Government-Private Agencies, and Institutions

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. Media Request form (1 Copy) 2. Information Material Approval Form (1 Copy)	Integrated Multimedia and Communications Office

CLIENT STEPS	AGENCY ACTIONS	FEES TO PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Make an initial inquiry with IMCO regarding the availability of video editing services and submission requirements.	1.1 Provide video editing guidelines and submission requirements.   1.2 Review the submitted materials and request details. Notify the client if additional materials or clarifications are required.   1.3 Edit the video based on the submitted materials and request specifications. Submit the draft video to the client for review and feedback.	None	5 days, 35 minutes	IMCO Staff and Digital Media Staff
2. Review the draft video, provide feedback or request revisions, and approve the video if no further revisions are needed.	2.1 Revise the video based on client feedback and submit the revised video for final approval.   2.2 Provide the final video to the client in the requested format (digital file or upload link).   2.3 Issue a completion notice to the client confirming the successful delivery of the video editing service.	None	1 day, 35 minutes	IMCO Staff And Digital Media Staff
TOTAL		None	6 days, 1 hour, 10 minutes

7. LED WALL POSTING

This serves as guidelines in the processing of LED Wall Posting services. Clients who wish to display digital content such as announcements, event promotions, or public service information on the agency’s LED Wall may request posting services from the Integrated Multimedia and Communications Office. It is highly recommended that all necessary information, including content details, media files, and preferred display schedules, be submitted completely to ensure the timely and accurate posting of content.

Office or Division:	Integrated Multimedia and Communications Office
Classification:	Simple
Type of Transaction:	Government-to-Citizens (G2C), Government-to-Government(G2G)
Who may avail:	All Personnel, Government-Private Agencies, and Institutions

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. Media Request form (1 Copy)	Integrated Multimedia and Communications Office

CLIENT STEPS	AGENCY ACTIONS	FEES TO PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Make an initial inquiry with IMCO regarding the availability of LED Wall Posting services and submission guidelines.	1.1 Provide submission guidelines, content specifications, and display schedule options.   1.2 Review the submitted content for accuracy, appropriateness, and compliance with the agency’s communication standards. Notify the client if additional materials or content revisions are required.   1.3 Schedule the content display based on the availability of the LED Wall Posting slots and upload the approved content on the LED Wall based on the agreed schedule.   1.4 Issue a completion notice confirming the successful display of the content.	None	50 minutes	IMCO Staff IMCO Director
TOTAL		None	50 minutes

FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback	Answer the client feedback form and drop it at the designated drop box in front of the City Public Relations & Information Office   Contact info: 478-5099 or [email protected]
How feedbacks are processed	Every Friday, the Public Relations Officer opens the drop box and compiles and records all feedback submitted.   Feedback requiring answers are forwarded to the relevant offices and they are required to answer within three (3) days of the receipt of the feedback.   The answer of the office is then relayed to the citizen.   For inquiries and follow-ups, clients may contact the following telephone number: 002-2019.
How to file a complaint	Answer the client Complaint Form and drop it at the designated drop box in front of the City Public Relations & Information Office.   Complaints can also be filed via telephone. Make sure to provide the following information:             – Name of person being complained             – Incident             – Evidence   For inquiries and follow-ups, clients may contact the following telephone number: 002-2019.
How complaints are processed	The Complaints Officer opens the complaints drop box on a daily basis and evaluates each complaint.   Upon evaluation, the Complaints Officer shall start the investigation and forward the complaint to the relevant office for their explanation.   The Complaints Officer will create a report after the investigation and shall submit it to the Head of Agency for appropriate action.   The Complaints Officer will give the feedback to the client.   For inquiries and follow-ups, clients may contact the following telephone number: 002-2019.
Contact Information of CCB, PCC, ARTA	ARTA: [email protected]             8478 5093 PCC: 8888 CCB: 0908-881-6565 (SMS)