Cashier’s Office

1. Payment/Issuance of Official Receipt (Internal)

Office or Division:	CASHIER OFFICE
Classification:	Complex
Type of Transaction:	Government-to-Citizen (G2C), Government-to-Businesses (G2B), Government-to-Government (G2G)
Who may avail:	All undergraduate, Graduate Students, Government Offices, Non-Government Offices and other Clients.

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. Payment Checklist 2. Application for Request of Transcript of Records, CAV, Certificates, Honorable Dismissal, Diploma & Others 3. Issuance of Bid Documents 4. Statement of Account/Request slip/Billings/Order Slip/Remittance Slip 5. Letter Request	Office of the University Cashier Office of the University Registrar Procurement Office Auxiliary Services and Income Generating Project Office Guidance Office

HOW TO AVAIL THE SERVICE

No.	CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1	• Fill out Payment checklist available at the windows • Present the checklist to the staff on the window • Present Documents necessary for the transaction	1.1 For Tuition and other School Fees: Get the completely filled up checklist 1.2 For other payments: Get Application/ Order Slip /Billings/ Statement of Account/ Request Slip/Letter Request	Tuition Fees: Undergra duate PhP120. 00 /unit Masteral PhP350 .00/ unit (new students ) PhP250 .00(old students ) Miscellan eous fees: Undergra duate- PhP1,453. 00 Gradua te School- PhP1,223. 00	1 minute	Administrative Assistant II /Administrativ e Aide
2	Pay the Amount	Count the Money, Print and Issue the Official Receipt	None	1 minute	Administrative Assistant II /Administrativ e Aide
3	Receive the Official Receipt/Change				Administrative Assistant II /Administrativ e Aide
TOTAL				2 minutes

2. Releasing of Checks/Cash (Internal & External)

Office or Division:	CASHIER OFFICE
Classification:	Complex
Type of Transaction:	Government-to-Citizen (G2C), Government-to-Businesses (G2B), Government-to-Government (G2G)
Who may avail:	All undergraduate, Graduate Students, Government Offices, Non-Government Offices and other Clients.

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Valid ID	Any Government Offices, Agency you are connected

HOW TO AVAIL THE SERVICE

No.	CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1		Inform the Client/ Payee thru messenger/ email/ text/Call if he/she has receivable/s from the agency.	None	2 minutes.	Administrative Aide
2	Approach the staff at the office ● Present Valid ID for faculty /staff and students ● Present one (1) valid ID for Supplier	Require Clients to sign the voucher at the receive payment box, Enter the check number and date of issue in space provided	None	3 minutes.	Administrative Officer V/ Administrative Officer II/ Administrative Assistant II /Administrative Aide
3	Issues Official receipts (for Supplier, Remittances and Billings)	Receives the Official Receipt and release the checks	None	3 minutes	Administrative Assistant II /Administrativ e Aide
4	Receive checks/cash	Receives the Official Receipt and release the checks	None		Administrative Officer V/ Administrative Officer II/ Administrative Assistant II /Administrative Aide
TOTAL				8 minutes

3. Releasing of Midterm Exam Admission Slip (Internal)

For students taking examination purpose and balances

Office or Division:	CASHIER OFFICE
Classification:	Simple, Complex, or Highly Technical
Type of Transaction:	Government-to-Citizens (G2C)
Who may avail:	All undergraduate, Graduate Students, Government Offices, Non-Government Offices and other Clients.

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Payment Checklist	Office of the University Cashier

HOW TO AVAIL OF THE SERVICE

No.	CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1	Pay the Amount	2.1 Count the Money, Print and Issue the Official Receipt	None	30 minutes	Teller/Administrative Aide
2	Receive the Official Receipt/Change
TOTAL				30 minutes

4. Signing of Student Clearance (Internal)

Office or Division:	CASHIER OFFICE
Classification:	Complex
Type of Transaction:	Government-to-Citizens (G2C)
Who may avail:	All undergraduate, Graduate Students

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Clearance	Office of the College Deans

HOW TO AVAIL OF THE SERVICE

No.	CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1	Pay the Amount	1.1 Check student ledger for possible balance in the University Information System. 1.2 Ask payment for students with balance	None	1 minute	Administrative Assistant II/ Administrative Aide
2	Pays the amount	1.3 Process payment and issue official receipts and Sign the Students Clearance	Amount of back accounts if there is any	1 minute	Administrative Assistant II/ Administrative Aide
3	Receive the duly signed Student Clearance				Administrative Assistant II/ Administrative Aide
TOTAL				30 minutes

FEEDBACK AND COMPALINTS MECHANISM

How to send feedback	Fill out the Client’s Feedback form found at the windows of the University Cashier’s Office
How feedback is processed	Client’s Feedback forms are retrieved
How to file a complaint	Inform our Head of Office
How complaints are processed	The Head of Office confers with the complainant
Contact Information of CCB, PCC, ARTA