CALBAYOG CITY — In a steadfast commitment to academic excellence and operational efficiency, Northwest Samar State University (NwSSU) conducted a comprehensive Internal Quality Audit (IQA) across all academic units of its main campus on February 2, 2026. The audit, which was executed simultaneously by a dedicated pool of internal quality auditors, serves as a critical mechanism in the university’s Quality Management System (QMS). By deploying multiple audit teams at once, the university ensured a synchronized evaluation of various departments.
The university’s Internal Audit Unit outlined several primary objectives for the day-long activity, starting with the verification of continued compliance with the rigorous requirements of the ISO 9001:2015 standard. Beyond international certification, the auditors were tasked with assessing the extent to which academic units have achieved their set performance targets and Key Performance Indicators (KPIs). This involved a deep dive into whether the institutional goals are being translated into measurable results at the classroom and departmental levels.
Furthermore, the audit sought to evaluate compliance with all applicable statutory and regulatory requirements mandated by the Commission on Higher Education (CHED) and other governing bodies, ensuring the university remains in good standing with national law. Auditors also measured conformance to the university’s own subscribed standards and internal policies to maintain consistency across the campus.
Crucially, the process was designed to identify “Opportunities for Improvement” (OFIs) and potential non-conformities (NCs), allowing the university to address gaps before they impact the quality of service.
During the opening meeting, the internal auditors emphasized that the audit is not a “fault-finding” mission but rather a “fact-finding” endeavor aimed at strengthening the institution’s service delivery. The auditors reviewed a vast array of documentation, including course syllabi, faculty evaluation results, research outputs, and student support service records. Interviews with department heads and staff were also conducted to verify that the documented procedures align with actual daily operations. This internal exercise precedes the regular surveillance audits conducted by external certifying bodies, ensuring that NwSSU remains “audit-ready” and consistently provides high-quality education to its stakeholders.
The conduct of this internal audit reinforces Northwest Samar State University’s culture of accountability and transparency. By systematically identifying gaps in the current system, the university can implement data-driven improvements that directly enhance the student experience and faculty productivity. Ultimately, maintaining ISO 9001:2015 certification through these rigorous internal checks boosts the institution’s prestige and ensures that the “Quality Policy” is not merely a statement on a wall, but a lived reality in every classroom and office